The first pillar is Knowledge.
We simply don’t know enough about computers and don’t spend enough time learning. Workers on the floor of a factory learn just by watching each other work a process. That isn’t possible for us working on a computer. We are smart if see a better way will do it. The more we know the better our processes will be!
Try to recall a time when you saw someone do something on a computer that you hadn’t seen done before. It was an improvement from what you were currently doing. Most likely you said something like “OOO I wish I would have known that!” and then quietly regret how much time you wasted in the past.
This event although revealing conflicting emotions needs to happen as often and frequently as possible!